We know that our success is achieved through a strong focus on our customers and a dedication to improving our products and services. To prove our commitment to service and quality, Delta Dental has a written Guarantee of Service Excellence that promises superior service. Each guarantee is backed by a comprehensive refund policy.
Introduced in July 1995, Delta Dental of Kansas' Guarantee of Service Excellence remains the only true dental service guarantee program in the state of Kansas.
| The Service |
The Guarantee |
The Refund |
| Cost Savings |
We guarantee a minimum 5% claims savings over the course of each contract year. These savings result from cost management features contained in our contracts with participating dentists. |
Monetary credit given to the group equal to the difference between 5% and the lesser amount actually saved. |
Exceptional Customer
Service |
We guarantee that any telephone inquiry which cannot be answered immediately will receive a follow-up call before the close of the following business day. |
The group will be reimbursed $50 per service failure. |
| Quick Processing of Claims |
We guarantee that, over the course of each contact year, 90% of all claims will be processed within 15 calendar days of receipt of a complete and accurate claim form, and the claims will be processed accurately. |
The administrative fee charged for the group's last month of service of such contract year. |
Smooth
Conversion/Implementation |
We guarantee a smooth conversion/implementation for all new groups, as defined by the group. The criteria for the group's successful enrollment is mutually determined by the group and Delta Dental. |
The administrative fee charged for the group's second month of service of such contract year. |
| No Balance Billing |
We guarantee no balance billing of patients by participating dentists. Patients who receive treatment for covered services from a participating Kansas dentist will not be inappropriately billed. |
The group will be reimbursed $50 per documented occurrence. |