Frequently Asked Questions
If you have a question that isn’t answered below, call us at 800-234-3375.
How do I find a dentist or check to see if my current dentist is in network?
You can click here to find an in-network dentist. Easily search for a dentist by location, dentist name, language spoken and more! Remember that you must visit an in-network dentist (either Delta Dental PPOTM or Delta Dental Premier®) in order for you to use your dental benefits with this plan.
When you visit an in-network dentist, your plan will pay 100% of dentist visits and the covered services your dentist performs after you meet your deductible, for up to $3,000. When you visit an out-of-network dentist, your plan will not pay for any services (0%).
View your Summary of Dental Benefits for more details on your plan and what is covered or call Delta Dental of Kansas’ Customer Service team at 800-234-3375.
How much do I have to pay at my dentist appointment?
You will have a one-time deductible for the benefit year of $5. If it’s you and your immediate family, your annual deductible will not exceed $10 out of pocket for the whole year.
How do I know how much of my Annual Maximum is left?
You can keep track of your benefits and eligibility online through Delta Dental’s online member portal and through Delta Dental’s mobile app. You can also find out by calling Delta Dental of Kansas’ Customer Service team at 800-234-3375.
Are there services that aren’t covered?
Yes — orthodontics (braces), TMJ (temporomandibular joint) services, occlusal guards (teeth grinding prevention), implants, and cosmetic services are not covered under your plan. If you have further questions on what is or is not covered, review your benefit booklet or call our Customer Service team at 800-234-3375.
Are there waiting periods?
No — once your plan begins, you will have no waiting periods with your Delta Dental of Kansas Community Benefit plan. This means you can go to the dentist immediately for all covered services at the start of your plan.
When does my coverage end?
You will have coverage for 1 year. To be eligible for a second year of coverage, you will need to re-apply.
I lost my ID card. What should I do?
You have three options:
- Use your mobile ID card through Delta Dental’s mobile app. Show your mobile ID card at your appointment when you arrive.
- Go to your online member account. Download and print your ID card to show at your appointment.
- Call Delta Dental of Kansas Customer Service at 800-234-3375 and we can send you new cards in the mail.
You can use the ID card on your app or printed from your member account just like the ones you receive from us in the mail.
What are the numbers on my ID card?
The numbers on your ID card help the dentist look up your plan information.
Your Member Number is how the dentist identifies your exact plan, and this is the number you can use to register for an online member account.
Your Group Name and Group Number is your plan name and plan number. This is more information for the dentist to connect you to your benefits.
How do I register for an online member account?
It’s easy! Click here and then click on “Need to register?” above the login button. You will need the primary subscriber’s name, Member Number (found on your ID card) or social security number and date of birth. Once you have an account, you’ll be able to access benefit information online for your entire family.
I just received something in the mail from Delta Dental that looks like a bill. What is it?
You probably received an Explanation of Benefits (EOB) statement. This statement is not a bill. It simply explains what services your dentist provided and how Delta Dental processed and paid for those services. If you have questions, please call us at 800-234-3375.
I’ve used all my Annual Benefit Maximum, but my family member has not. Can I use their Annual Benefit Maximum dollars?
No, your annual benefit maximum dollars are not transferable among family members.
Who should I contact with questions about my coverage?
You can contact Delta Dental of Kansas’ Customer Service team at 800-234-3375.
Can I add a family member to my dental coverage at any time?
When a qualifying event occurs, you may add family members to your plan. Examples of a qualifying event are birth of a child, legal custody of a dependent, adoption of a dependent and marriage.
Delta Dental of Kansas and United Way must receive notice of the change in eligible status within 31 days of the qualifying event. If you have questions on qualifying events, please call us at 800-234-3375.
Do I have coverage when I travel outside the state of Kansas?
Yes, you have nationwide coverage with your Delta Dental of Kansas plan as long as you are within the United States.
Why do my ID cards only have one name on them?
Your ID cards will all have the primary subscriber’s name on them, but they will work for all members of your family.