We are pleased to announce that our Customer Service Center has been recognized again as a Benchmark Portal Certified Center of Excellence. The Center of Excellence recognition is one of the most prestigious awards in the customer service industry, demonstrating our superior customer care to our stakeholders. Center of Excellence recipients rank in the top 10% of call centers nationwide.

Through the certification process, certified call center experts conducted an extensive audit to verify our customer service team’s key performance indicators and performance. DDKS’ performance and metrics were measured against the best practices of companies across the country using the world’s largest database of call center performance metrics. 

In addition, our Customer Service Center received recognition from Benchmark Portal based on performance results including:

• Third highest ranking call center in the United States (small center categorgy)
• Best overall customer satisfaction
• Best overall agent satisfaction rating

About Delta Dental of Kansas

Delta Dental of Kansas' mission is to expand healthcare access for everyone by offering affordable, consumer-focused benefits, reduced healthcare costs and exceptional service to employers and individuals. Our focus has led to an industry-leading 98%+ satisfaction rating among consumers, employers and brokers as measured by an independent third party.

The foundation of our success is our incredible employees who work hard every day to provide exceptional service to our stakeholders. We strive to provide a positive company culture through employee empowerment, transparent communication, encouraged collaboration, a focus on overall wellbeing, and connection opportunities. We have been recognized nationally and locally as a Best Places to Work, as National Company of the Year for insurance, as a Healthiest Employer and Innovative Company of the Year.