Frequently Asked Questions

Find answers to your questions below. 

Working with DDKS

Can I access my client’s online account?

Yes, your group clients can give you certain permissions to have access to the online employer account. The Online Employer Account form must be completed and signed by your client to give you permission for access.

Access forms

What can I access on the online broker account?

With a Delta Dental online account, you can access:

  • Commission agreements
  • Pool Plan Rates
  • Forms
  • Plan descriptions
  • And more

How do I sell Delta Dental’s Group Plans?

For more information on becoming a Delta Dental of Kansas broker, contact our Sales team.

We will set you up with a Delta Dental of Kansas broker account where you can access commission agreements, pool rates and more. 

Have a request for proposal? Contact our Sales team or fill out this RFP form.

How do I sell Delta Dental’s Individual Product?

Interested in selling Delta Dental of Kansas’ Individual & Family plans? It’s easy to get started. Use this contact form to contact our Sales team. We’ll work with you to set up your own unique online enrollment URL that you can share with your clients. When your clients use your unique enrollment URL to enroll in one of your plans, you receive commissions. Contact our Sales team to learn more.

My Clients

Can a group change its new hire waiting period?

The contract signed by the group defines the waiting period. The waiting period applies to all new employees. Some contracts may allow changes to the waiting period. Please contact your Delta Dental Account Executive to inquire about contract revisions.

How far back can a group’s account be credited for changes/terminations?

Credits for changes and terminations on your group’s account are generally limited to 60 days prior to the current billing cycle in accordance with the Delta Dental contract.

When are groups’ Delta Dental premiums due each month?

Payment should be submitted to Delta Dental by the due date printed on the invoice (billing statement).

When should groups expect their billing statement to arrive?

Delta Dental generates billing statements (electronic and paper) on the 25th of each month. Groups that have selected electronic billing will receive an email notification that their bill has been posted to our website.

How do I confirm that a group’s employee is eligible for coverage?

Group administrators can log in through their employer account to check an employee’s eligibility status. 

If your client would like you to have access to their employer account, you must fill out an employer account registration form with the Employer authorization for broker & agency online access section completed and signed by the employer group.

Can I access my client’s online account?

Yes, your group clients can give you certain permissions to have access to the online employer account. The Online Employer Account form must be completed and signed by your client to give you permission for access.

Access forms

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