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2020 End of Year Updates

December 18, 2020

Delta Dental of Kansas (DDKS) Participating Dentist Handbook

The Dentist Handbook is an extension of the Participating Dentist Agreement. This document is designed to provide important information related to the general processing policies and guidelines for all ADA CDT procedure codes, along with other helpful information such as definitions, submitting claims, appeals and using electronic services.

The 2021 Dentist Handbook will be available online shortly. To access, log in to your dentist account at DeltaDentalKS.com/Dentist and click on the Documents & Dentist Handbook section.

Delta Dental PPOTM Fee Schedule

Delta Dental of Kansas wishes to thank you for your continued participation in our Delta Dental Premier and/or Delta Dental PPO networks.

Please consider this an official notification that the 2021 Delta Dental PPO Fee Schedule will be available online by December 20, 2020. To access the schedule, log in to your dentist account at DeltaDentalKS.com/Dentist and click on the Documents & Dentist Handbook section. You may also access your Detailed Dentist Snapshot (DDS Report) in the reporting section of the Kansas Provider Toolkit.

Delta Dental's PPO Program is an optional network for Participating Dentists who sign a supplemental agreement. Contact your local Professional Relations Representative if you would like to participate in and/or learn more about the PPO Network or send an email requesting information to pr@deltadentalks.com.

Click here to log in to your Dentist Account to view the 2021 PPO Fee Schedule

CDT Code Additions, Revisions & Deletions

The American Dental Association has published the new procedure codes for 2021. Changes include: 28 new codes, 4 deleted codes, 7 revisions and 22 editorial actions that clarify without changing the CDT code entry's purpose or scope.

To order the 2021 CDT code book, visit adacatalog.org or contact the ADA at 800.947.4746.

Click here to download the list of 2021 Procedure Code Changes flyer

Delta Dental Individual & Family Dental Plans - 2021 Plan Updates

2021 brochures for our individual and family plans have been mailed out to all participating dental offices. These updated brochures have the rates for 2021. Please use the 2021 brochures and discard the old brochures.

To order more brochures, please contact pr@deltadentalks.com.

Click here for more information on DDKS' Individual and Family plans

Delta Dental of Kansas’ In-the-Chair Hotline is Now Available

December 18, 2020

We are pleased to announce the new In-the-Chair Hotline is now available to DDKS Participating Dentists who need immediate DDKS member benefit information for patients in your chair. The hotline is a dedicated phone number, directly connecting you with a DDKS benefit expert to quickly assist by providing claims processing knowledge as it applies to your patient's benefit coverage and history.

The new hotline* is available Monday through Friday, from 8:00 a.m. until 5:00 p.m. CST by calling 316-462-3379.

You can also access patient benefit information through these easy-to-use Dentist tools:

  • Visit your online Dentist account by logging in here - available 24/7
  • Use our Benefit Faxback service by calling 877-329-3357 - available 24/7
  • Contact our Customer Service team at 800-234-3375 - available Monday - Thursday 7 a.m. - 6 p.m., Friday 7 a.m. - 5 p.m.

*Information provided by phone, online or faxback should not be considered a predetermination or a guarantee of benefits/payment. Benefits are determined at the time of processing and are subject to the members eligibility, coverage, maximums deductibles and contractual language.

You Asked, We Listened

December 18, 2020

As of 1/1/2021, any remaining groups with Mandatory Pre-Determinations will no longer require Pre-Ds. Although not a requirement, pre-determinations are recommended to help reduce confusion and promote goodwill between your office, your patient and Delta Dental.

Junetta Everett Retires After 33 Years

December 18, 2020

Greetings to you all:

Well, it's that time!! No, not the holidays, although that is upon us as well. Over 3 decades with Delta Dental of Kansas, it is with mixed sentiments that I have decided to retire effective February 5th, 2021. It is difficult for me to write this letter, yet as you might imagine, somehow, I am able to squeeze out a smile

Looking back to 1987, coming in by means of my dental hygiene background, 15 employees, 3 major accounts, barely 50% of the dentists in the network and being the only PR staff member, I can't help but smile at the memories I have. Driving all over the state to meet each of you gave me the opportunity to really get to know the Kansas landscape and build relationships. At one time, there wasn't a dentist and/or their staff member in the state that I didn't know.

During my tenure of 33 years, I have thoroughly enjoyed and cherished the experiences afforded to me personally and professionally. Because of the opportunities at DDKS, I have grown in so many unimaginable ways and have worked with numerous teams and individuals that have both challenged and motivated me. I have formed lasting friendships/relationship internally and externally, in Kansas and across the country, some that will last long after I am gone. For that I say THANK YOU.

Little did I know that my career growth at DDKS would afford me leadership opportunities beyond measure such as serving on numerous statewide and national dental related Boards and committees like Oral Health Kansas and the American Association of Dental Consultants; participating in prominent organizations like Leadership Kansas and eventually making history becoming the first African American to Chair the Board of Directors for the Wichita Regional Chamber of Commerce, the largest Chamber in the State.

However, I must say that the best part of my job has been working with you and your teams coupled with working with the best Professional Relations team in the nation. If you know me at all, you know my primary focus has always been advocating for the dentists. Now, I plan to enjoy my retirement and do other activities of interest. But one thing is certain, I will miss being a part of this organization and working with many of you. The best news is that I am confident that the network will continue to get even better service than it has been accustomed to because you are in great hands.

Thanks for the memories!

Junetta M. Everett

Vice President, Professional Relations

A message from the CEO

October 27, 2020

I would like to extend a special thank you to the nearly 200 Participating Dentists that attended our Annual Meeting on Saturday, August 15th. I would also like to congratulate Dr. Nicholas Troilo on his election to the Delta Dental of Kansas Board of Directors. We are very pleased to have you as part of the Delta Dental of Kansas team.

2020 has been an unprecedented year and Delta Dental of Kansas remains committed to supporting you during these challenging times. As a reminder, our Dentist Support PPE Program remains effective through the end of 2020.

I look forward to the year ahead and on behalf of Delta Dental of Kansas I want to thank you for your partnership.

Sincerely,

  

Dean Newton

President and Chief Executive Officer

Delta Dental of Kansas

Improved Online Dentist Account

October 26, 2020

Dentist Account Homepage Redesign

We've redesigned our dentist account homepage to make it easier to access the information you need:

  • Check patient benefits and eligibility
  • Retrieve Explanation of Payments (EOPs)
  • Submit claims
  • And more

Easily Search for Online EOPs

We have made it easier to search for your Kansas Explanation of Payments (EOPs) within your online dentist account. Some key improvements include:

  • The dollar amount displayed in the "Amount" column will show the total deposit amount for multi-dentist or multi-location practices.
  • Users now have the ability to hide and unhide processed EOPs by selecting the box in the "Hide" column. To view a previously hidden EOP, simply select "Show Hidden EOPs" above the listing.
  • EOPs remain available online for 6 months (180 days) before they expire and drop from your EOP listing.
  • For ease in finding a specific EOP, each column is sortable. Users can also search for a specific word, date, deposit amount or transaction number or check number by using the search box.

Log in to your online Dentist Account at DeltaDentalKS.com/Dentist.

Attachment requirements streamlined

October 25, 2020

Do you know what attachments we require when you submit a claim?

Delta Dental of Kansas is committed to making your claim submission experience as smooth as possible by limiting the amount of requests for attachments. To assist you during your next claim submission, please see our updated list of general guidelines for procedure codes that require attachments or other documentation.

Contact Us

For more information on becoming a Delta Dental participating dentist, contact Delta Dental of Kansas’ Professional Relations team at 800-733-5823, email PR@deltadentalks.com, or fill out the form below.

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