Change Healthcare (CHC), one of the nation's largest healthcare clearinghouses, has experienced a network interruption related to a cybersecurity issue. As a result, CHC is unable to send Delta Dental of Kansas claims and/or attachment files and has not yet announced a return to service date. Delta Dental of Kansas continues to process all claims not affected by the CHC outage.
For new submissions of claims or attachments:
- Submit online via Delta Dental of Kansas' dentist account: Log in to your dentist account and follow the instructions available in this video - DDKS - Online Claim Submissions (youtube.com)
- Submit paper claims to
Delta Dental of Kansas
P.O. Box 70201
London, KY 40742
At this time, we don't know how long the disruption will last. For updates from Change Healthcare visit https://status.changehealthcare.com/incidents/hqpjz25fn3n7. We are closley monitoring the situaiton and will resume processing CHC claims as soon as its systems are back online.
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