October 13, 2022
DDKS Named Top Call Center in North America
Delta Dental of Kansas’ customer service center was named the Top Contact Center in North America by the North American Customer Centricity Awards.
“Our team works hard to earn customer trust and loyalty every single day and it shows.” said Dean Newton, President & CEO of Delta Dental of Kansas. “I am incredibly proud of our team for earning this amazing recognition!”
This award recognizes companies for utilizing innovative methods and effective management to implement transformative customer experience best practices. The award is decided by a judge panel composed of customer service experts from across the United States and is a recognition of our team’s dedication to providing superior customer care to our dentists and enrollees.
About Delta Dental of Kansas
Delta Dental of Kansas' mission is to expand healthcare access for everyone by offering affordable, consumer-focused benefits, reduced healthcare costs and exceptional service to employers and individuals. Our focus has led to an industry-leading 98%+ satisfaction rating among consumers, employers and brokers as measured by an independent third party.
The foundation of our success is our incredible employees who work hard every day to provide exceptional service to our stakeholders. We strive to provide a positive company culture through employee empowerment, transparent communication, encouraged collaboration, a focus on overall wellbeing, and connection opportunities. We have been recognized nationally and locally as a Best Places to Work, as National Company of the Year for insurance, as a No. 1 Healthiest Employer and Innovative Company of the Year.