Our technology upgrade will impact how your clients make payments online.

September bills are in the process of being issued and will be available by tomorrow (Monday, August 26th).

Your clients have two options to pay this bill online:

1. Use the current online bill pay site at billpay.deltadentalks.com before Tuesday, August 27th at 5 p.m.
2. Wait until Tuesday, September 10th and set up recurring ACH payments in their new online employer account.

Why These Options?

billpay.deltadentalks.com, where online payments have historically been processed, is separate from the online employer account. Following the technology upgrade, this site will no longer be available. Instead, online payments will be integrated directly into the employer account. In a change for all online payers, all payments will become recurring ACH payments. 

What Does This Change Mean for Your Clients?

If they currently make online payments and have an online employer account

Following the upgrade, they will need to set up recurring ACH payments in their online employer account. Please see additional information in the Recurring ACH Payments section of this update.

If they currently make online payments but they don't have an online employer account

In order to continue paying online, they will need to create an online employer account, even if payments are all they will use it for. To set up their account, your clients should complete this Employer Account Registration Form. An online employer account comes with the optional benefit of managing employees online. Please see additional information in the Recurring ACH Payments section.

If they have an online employer account but they don't make online payments

Nothing has to change to the way they pay their bills. We do, however, encourage them to make online payments, conveniently drafted each month. 

Recurring ACH Payments

When the new employer account is live on September 10th, all online bill payers will need to set up recurring ACH payments using a quick and easy process. If your clients choose this option for their September bill, funds will be pulled on September 20th. Otherwise, they will need to set this up before their October bill is due on October 1st.

Please note, if they already pay their bill through recurring ACH payments, they will be able to confirm or change their payment method on the employer account. We encourage all online payers to log in to their employer account to add or confirm their recurring payment information.