Our technology upgrade is scheduled for September 10th. Starting later this week, both online broker and employer accounts will have limited functionality for a brief period until the upgrade is complete. Please mark these important dates to minimize any disruptions to your activities.

If you sell our Individual and Family Plans, your custom enrollment link will be inactive from 11:59 p.m. on Sunday, August 25th, until your online account resumes functionality on Tuesday, September 10th.

Thank you for your patience and understanding.

Important Dates for your Fully Insured Clients

8/23: Online employer accounts will temporarily change to read-only at 5 p.m.—last day to make eligibility changes

During this time, employers will still be able to view employee information, however, they will not be able to:

• Make eligibility updates*
• Run reports

*Just as they would typically do each month, employers will need to submit all eligibility edits by this date for them to be reflected on their September bill.

This will be the last date to submit eligibility updates through their online account, manually by email at eligibility@deltadentalks.com, or by electronic file. All eligibility updates sent after this date will be held and applied retroactively after the upgrade is complete on September 10.

8/25: Fully Insured Clients Will Receive Their September Bill as Normal

8/27: Last Day to Pay Their Bill Using the Current Online Bill Payment Site

Employers will receive their September bill on 8/25. If they currently pay their bills online, they will have until 5p.m. on Tuesday, 8/27 to pay this bill using the current online bill pay site at billpay.deltadentalks.com. After this time, online bill payments will be suspended until 9/10 when they can sign up for recurring ACH in their new employer account.

Employers should look out for an email on 8/25 with detailed instructions on how to pay their bill after the system upgrade is complete. If they currently pay by check, they do not need to do anything different.

After the technology upgrade, bill timing will look a little different. Your clients' October bill we be issued on 9/12 and due on 10/1. From November onward, they can expect to receive their monthly bill on the 7th (or next business day) of the previous month, which will be due on the 1st of each month.

9/10: Upgrade Complete. Online Accounts Fully Functional

9/12: They Will Receive Their October Bill

9/20: September Bill Due

10/1: October Bill Due

10/7: They Will Receive Their November Bill

11/1: November Bill Due

Important Dates for your Self-insured Clients

8/23: Online employer account will temporarily change to read-only at 5 p.m.—last day to make eligibility changes

9/10: Upgrade Complete. Online Accounts Fully Functional

During the read-only period, employers will still be able to view employee information, however, they will not be able to:

• Make eligibility updates*
• Run reports

All eligibility updates sent after this date will be held and applied retroactively after the upgrade is complete on September 10.

Please note, if your clients are billed for claims on a weekly basis, they will not receive a bill the week of 9/2. Their first bill after the technology upgrade will come on 9/12 and will be a catch-up bill accounting for weekly claims not previously billed. Going forward, their billing timing will not be impacted after the technology upgrade is complete, but the layout of their bills will be a little different. They should look out for an email on 9/10 with more detail on what their bills will look like after the upgrade and exactly where to find them.

Please note, all current online account users will need to look out for a password reset email on 9/10. To log in to their account on 9/10 or after, they will first need to use the temporary password provided via email to reset their password within 7 days.

These changes will allow us to better serve you, your clients, and their employees and we are grateful for your understanding. As always, we are here to help. If you have any questions, don't hesitate to get in touch.