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Helpful Videos

The videos below are useful tools to help you easily process the updates.

Get Prepared

Sneak Peek

Here is a quick sneak peek of your new online dentist account coming this Fall!

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What’s Changing

Dentist Dashboard

Welcome to your new online dentist account. This video will show you how to navigate your new dashboard. You now have quick access to patient information, claims and payments!

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How-Tos

Submitting a Claim

This video will walk you through the steps of how to submit a claim.

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Full Benefits Information Download

The Full Information Benefits Download is the equivalent to our current faxback that will be available in the new online dentist account. In this video, you will learn how to find the Full Information Benefits Download for your patients and how to locate key information on the document.

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Claim Status Check

This video will show you how to check the status of a claim in your online portal.

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Documents

This video will show you how to navigate the documents tab. You will find helpful documents organized in categories such as dentist resources, educational flyers, and more!

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Convert a Pre-Determination to an In for Payment Claim

This video will go over how to convert a pre-determination to an in for payment claim.

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Dentist Profile

In this video, you will learn how to access your dentist profile where you can change your password, edit your profile, and view all locations under your tax ID.

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Edit/Void a Claim

This video will go over how to edit or void a claim in your online portal.

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Benefits & Eligibility

This video will show you how to access a patient’s benefits and eligibility information. You’ll learn how to view general policy information, maximums, frequencies, limitations for common codes, claims, and treatment plans.

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Claims Appeal

This video will go over how to appeal a claim using the appeal request form.

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Payments

In this video, we will go over how to view payments in the payment tab.

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Submitting a Pre-Determination

This video will walk you through the steps of how to submit a pre-determination.

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Contact the PR Help Desk

Contact Delta Dental of Kansas' Professional Relations team at 800-733-5823, email PR@deltadentalks.com, or fill out the form below.