Helpful Videos

Here is a quick sneak peek of your new online dentist account coming this Fall!

Welcome to your new online dentist account. This video will show you how to navigate your new dashboard. You now have quick access to patient information, claims and payments!

This video will walk you through the steps of how to submit a pre-determination.

This video will walk you through the steps of how to submit a claim.

The Full Information Benefits Download is the equivalent to our current faxback that will be available in the new online dentist account. In this video, you will learn how to find the Full Information Benefits Download for your patients and how to locate key information on the document.

This video will show you how to check the status of a claim in your online portal.

This video will show you how to navigate the documents tab. You will find helpful documents organized in categories such as dentist resources, educational flyers, and more!

This video will go over how to convert a pre-determination to an in for payment claim.

In this video, you will learn how to access your dentist profile where you can change your password, edit your profile, and view all locations under your tax ID.

This video will go over how to edit or void a claim in your online portal.

This video will show you how to access a patient’s benefits and eligibility information. You’ll learn how to view general policy information, maximums, frequencies, limitations for common codes, claims, and treatment plans.

This video will go over how to appeal a claim using the appeal request form.

In this video, we will go over how to view payments in the payment tab.