Now that your new online dentist account is live, we remain committed to minimizing disruption to your day-to-day activities. As such, we will continue to provide you with updates, information, and support that pertain to your new account.

Read on for some changes to look out for as you navigate your new account.

Don't forget, your upgrade resources including the Upgrade Page, User Guide, and Helpdesk remain valuable places to get help, as is your Professional Relations Representative.

1. Unlimited Cleanings will show a frequency of 365/1 calendar year

Unlimited cleanings within your online account and within a patients' full benefit information download will show a frequency of 365 days per calendar or plan year.

Our EOP and message code explanations look a little different now. You will find message code explanations listed at the bottom of every EOP.

3. Claims Attachment Email Inbox

We can no longer accept attachments via attachments@deltadentalks.com. Attachments can be sent via the following processes:

• For New Claims: Please submit attachments via your Online Dentist Account which you can do directly with your claim or predetermination. Learn more about the new process, or on page 16 of the Online Dentist Account User Guide. You can also send your attachments to us by mail at P.O. Box 70201 London, KY 40742.
• COB Information: Please send COB-related documents and updates to cob@deltadentalks.com.
• Appeals: Please use our online appeals form.
• Missing Information for Previously Denied Claims: Please resubmit the claim within 12 months of the date of service with the required missing information.

4. Self-service Reporting Changes

Your Detailed Dentist Snapshot is currently unavailable via self-service. To access this report, please reach out to your local PR Representative or email PR@deltadentalks.com.