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Claim Filing Tips

File Claims Online & Enroll in Direct Deposit for Quicker Reimbursement

When you submit your claims online, we can process your claims quicker than if submitted by mail, and when you are enrolled in direct deposit, Delta Dental will send claim payments electronically to your designated bank account. Payments can often be in your bank account in as little as 48 hours when claims are submitted online and you're enrolled in direct deposit.

Click here to download the Direct Deposit Enrollment Form

Timely Filing

We want to ensure the services you provide to your patients are received and processed for timely reimbursement. Claims need to be received by Delta dental within six months of the date of service. Special consideration may be given for claims older than six months as long as the claim was received within 12 months from the date of service.

Please note: If another insurance plan is primary and does not pay in a timely manner, it is recommended to submit a claim to the secondary payer to comply with timely filing requirements. The denial should indicate the need for the primary carrier’s remittance advice. Once the primary carrier pays, include a copy of the primary carrier’s remittance advice and the secondary carrier’s denial (not a new claim) and request reprocessing of the secondary claim. Log in to your Dentist Account to File a Claim.